Frequently Asked Questions
Everything you need to know about your Ninja Kitchen experience.
What are the shipping costs and delivery times within Australia?
We offer standard shipping across Australia with delivery typically taking 3 to 7 business days. Shipping costs are calculated at checkout based on your location and order size.
Do Ninja products come with a warranty?
Yes, all Ninja appliances purchased through our official Australian store come with a 1-year limited manufacturer's warranty covering any defects in materials or workmanship.
What is your return policy if I change my mind?
We offer a 30-day return policy for unused products in their original packaging. Please contact our customer support team to initiate a return request.
Are Ninja blender jugs and accessories dishwasher safe?
Most Ninja jugs, blades, and lids are top-rack dishwasher safe. However, we recommend checking the specific user manual for your model to ensure long-lasting durability.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and buy-now-pay-later services such as Afterpay.
How can I track my order once it has been placed?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.